Information Technology Analyst

• Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
• Install and support operating systems and productivity software.
• Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
• Provide on-site IT support and assist in resolving broader technical issues.
• Contribute to root cause analysis and long-term problem management.
• Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
• Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.

Skills & Experience Required

Education:

• Associate degree or high school diploma (required)
• CompTIA A+ certification

Experience:

• Minimum 2 years’ IT support experience in a hands-on technical role

Technical Skills:

• Microsoft Windows OS and Office suites
• Basic knowledge of IT infrastructure: networks, servers, storage, phone systems
• Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers)
• Understanding of cybersecurity principles

Soft Skills:

• Strong troubleshooting and problem-solving ability
• Ability to adapt to complex, fast-moving IT environments
• Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management

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