Site Royal National Orthopaedic Hospital Town Stanmore Salary £33,262 – £36,027 Per Annum inclusive HCAS Salary period Yearly Closing 09/09/2026 23:59 Interview date 15/09/2026
Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
- Two sites, one in central London and one in Stanmore – which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
- Our Research and Innovation Centre works closely with our main academic partner, University College London
- Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
- In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients – the best result of any NHS Trust in the country
- Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
- Patients first, always
- Excellence, in all we do
- Trust, honesty and respect, for each other
- Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Visit our Work with us page to learn more about our culture, values and also hear directly from staff in a short video sharing their experiences of working at RNOH
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .
Royal National Orthopaedic Hospital NHS Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
An exciting opportunity has risen to recruit a full time Band 4 as a MDT Coordinator and Patient Pathway Coordinator at the Children’s Hospital Unit – Royal National Orthopaedic Hospital Trust.
- The MDT coordinator will work as an integral member of the multi-disciplinary teams, providing a pro‑active and facilitative clinical pathway navigation service by supporting clinical teams in ensuring that patient care is delivered in an effective and timely manner in accordance to national guidelines.
- The post holder will also provide administrative support to the children’s hospital unit and provide a professional, efficient administrative service to patients.
- While the post holder will be formally identified as an MDT Coordinator and patient pathway coordinator, in recognition of their specific function within each Clinical Support Unit, this job description has been designed to function as a generic description for both roles. This is in recognition of the combined nature of the role in certain departments, and of the expectation of full cross‑cover within unit teams. Local policies and processes will more closely define the day to day requirements of each role.
Main duties of the job
To be the main point of contact for all patients issues relating to their pathway of care.
To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow‑up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
To have a sound understanding of 18 week waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
Working for our organisation
The Royal National Orthopaedic Hospital is a specialist tertiary referral hospital. A fifth of our patients are younger than 18 years of age. Patients are referred to the hospital nationally and internationally, often with complex medical needs.
Children are admitted under different teams including:
Paediatric Orthopaedics
Spinal Injuries
Spinal Deformity
Spinal Malformation
Bone and Soft Tissue tumours
Paediatric Medicine (Metabolic Bone &Rheumatology)
The team consists of 5 secretaries in Paediatric Surgery and 2 in Paediatric Medicine. It is a supportive team that provides cover for each other.
Detailed job description and main responsibilities
To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
Provide comprehensive secretarial/PA support to consultants and clinical teams within the Children’s Hospital Unit.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
To be responsible for booking and sending out‑patient, admission appointment letters and telephoning patients as required.
To schedule outpatients appointments and ensure clinics are managed effectively.
To attend weekly planning meetings and maintain strong communication links.
Deal with non‑clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.
To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.
Knowledge, Training & Experience
- X3 GCSE’s or equivalent.
- Good standard of English, both written, spoken and grammar.
- Administrative medical specialty knowledge, gained by education or relevant experience.
- Experience of planning and organising own workload.
- Experience of working across multi‑disciplinary teams.
- Understanding of confidentiality and the importance of maintaining confidentiality for patients.
- Understand the need for confidentiality and data protection.
- Achieving targets associated with work.
- Focused
- Self‑motivated
- Professional
- Previous experience of working in an NHS office environment
Skills
- Adaptable and approachable
- Good Time management.
- Happy to provide cross cover
- Works well with other people.
- Happy to use own initiative
- Meticulous.
- Has excellent attention to detail.
- Accurate.
- Eager/willing to learn.
- Self‑motivated
- Ability to work to tight timelines.
Communication & Relationship Skills
- Adaptable and approachable
- Happy to provide cross cover
- Works well with other people
- Good communication and interpersonal skills.
- Must have experience of working 1-1 with a named consultant
Planning & Organisational Skills
- Management of own office environment and workload
- Ability to prioritise workload
- Ability to work well in a team and on own initiative.
We are committed to equal opportunities in employment and offer a range of flexible working practices. Part‑time and job share applications will be considered.
You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here.
By applying for this post you are agreeing to RNOH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e‑mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.
Additionally, by applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e‑learning modules prior to joining our organisation.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre‑employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.
Our organisation does not charge any fees at any stage of the recruitment process.
Applicants should be aware that we never request payment for:
- Job applications
- Recruitment or selection processes
- Interviews or assessments
- Sponsorship, visa or immigration arrangements
- Employment offers or appointment letters
- Training, onboarding or pre‑employment checks
If you are asked to make a payment in connection with a job opportunity claiming to represent our organisation, please treat the communication as fraudulent and do not provide any money, personal information or banking details.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Hanisha Haria
Job title ASM
Email address hanisha.haria@nhs.net
Telephone number 0203 947 0846
Additional information
Hanisha
Patient Pathway Lead
Paediatrics
Children’s Hospital
Royal National Orthopaedic Hospital
Brockley hill | Stanmore | Middlesex | HA7 4LP
www.rnoh.nhs.uk
External : 0203 947 0846
Internal: 1846
WFH day: Wednesday
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