Hybrid Customer Service Agent – Water Utility

Thames Water Utilities Limited is seeking a Customer Service Agent in Reading. You will be the frontline contact for customers, resolving water and wastewater service enquiries with a focus on clear communication and timely updates.

You will handle inbound calls, gather information, and use Salesforce and AWS to document cases, coordinating engineer visits when needed to ensure a smooth customer journey. Training starts with eight weeks on-site before development opportunities.

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