Love creating inspiring retail spaces? Enjoy helping customers find the right gear? Bring both passions together.We’re looking for a
Product Expert
to join our team, combining the creativity of a Visual Merchandiser with the customer focus of a Customer Adviser.In this role, you’ll:Create engaging visual displays across our two Belfast storesDeliver expert customer service and product adviceEnjoy 40 – 60% discount on outdoor brands you trustWork 30 hours a week, including some weekendsIf you’re passionate about retail presentation, customer experience and the outdoors, this could be your next great adventure.About usWe believe life’s better outside – whether you’re scaling peaks, trail running, wild camping, or just escaping the everyday. At Cotswold Outdoor, we’re proud to help people get the most from their time outdoors with trusted kit, expert advice, and a strong commitment to sustainability.We’re part of the Cotswold Outdoor Group, alongside Runners Need and Snow+Rock. As a Visual Merchandiser & Customer Adviser, you’ll play a key role in bringing our brand to life across our Belfast stores while helping customers discover the products that make their adventures possible.What you’ll be doingThis is a varied hybrid role, combining
16 hours of Visual Merchandising
and
14 hours of Customer Adviser responsibilities
each week.You’ll:Deliver and maintain high visual merchandising standards across our two Belfast storesCreate inspiring, commercially focused displays that engage customers and drive salesSupport seasonal launches, promotions and new product merchandising activityEnsure store layouts are easy to shop, visually appealing and aligned with brand standardsWork closely with both store teams to identify opportunities to improve presentation and customer experienceMaintain consistency in visual standards across both locationsDeliver outstanding customer service and help customers find the right products for their needsShare your passion for the outdoors through knowledgeable product recommendationsSupport sales performance through confident selling and excellent product knowledgeHelp maintain strong shop floor standards, replenishment and product availabilityWork collaboratively with colleagues to create a welcoming and inspiring shopping environmentYou’ll fit right in if youHave a passion for visual merchandising, retail and the outdoorsHave a creative eye, strong attention to detail and commercial awarenessEnjoy engaging with customers and delivering excellent serviceCan work independently and manage priorities across multiple locationsCommunicate confidently and build positive relationships with colleaguesAre organised, adaptable and proactive in your approachHave previous retail or visual merchandising experience (desirable but not essential)
What you’ll get from usWe know passionate people bring energy, knowledge and inspiration to the store — so we reward you with more than just a payslip:£13.22 per hour (£11.56 per hour for under 21s)Bonus of up to £750 per year (pro rata)40 – 60% staff discount across our outdoor, active and running brandsOngoing training and product knowledge sessions to keep you at your bestUp to 33 days holiday (pro rata), with the option to buy moreAccess to Perkbox – discounts on food, travel, fitness, and moreFree wellbeing support, whenever you need itCompany pension scheme to plan for the futureEveryone’s welcomeWe welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.This advert may close early if we receive a high number of applications, so don’t wait too long to apply.
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