Technical Support Manager: Lead SaaS Support & Automation

Company: Investigo
Apply for the Technical Support Manager: Lead SaaS Support & Automation
Location: East Midlands
Job Description:

Investigo is seeking a Technical Support Manager to lead a hybrid team in Nottingham, driving improvements in service delivery and process efficiency. The role blends hands-on technical troubleshooting with people management to enhance customer experiences.

You will work with Product, Engineering and Customer Success to resolve issues, implement automation ideas, and advance AI-assisted support while ensuring strong security practices.

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Posted: October 24th, 2026