Manchester Service Desk Team Lead – ITIL & Coaching

EXL Service (UK) Ltd in Manchester is seeking a Team Manager to lead a high-performing Service Desk team. You will drive incident resolution, coach staff, and manage SLAs and KPIs while maintaining strong stakeholder relationships.

This on-site role requires ITIL awareness, GDPR knowledge, and the ability to translate complex technical information for decision-making. You will foster a positive, performance-driven culture and support continuous service improvements.

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