Head of Complaints & Customer Resolution (Hybrid)

Avalon, trading as Spirehouse Recruitment Limited, is seeking an influential Head of Complaints for a 2-3 month interim assignment. The role supports operations across UK sites with hybrid working and travel to Liverpool and London.

You will lead the complaints function, ensure Housing Ombudsman Code compliance, and drive service improvement across a multi-site housing group. Strong regulatory knowledge and stakeholder diplomacy are essential for success.

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