Customer Service Advisor/ Financial Services

Customer Service Advisor – Worcester – 5 days onsite

Job description

We are recruiting for a Customer Service Advisorsto join our client, in their Insurance team. This is an 8 week’s contract opportunity, offering an excellent day rate of £190, employed via an Umbrella company.

About the role:

As a customer service advisor that means taking inbound, outbound calls and emails. Handling the documents and payment details accurately.

Key responsibilities include;

• Collecting and checking customer information
• Recognising signs of potential fraud and escalating appropriately
• Logging calls, notes and outcomes accurately in our systems

About you:

• Experience in a customer-facing service role (phone-based experience is a strong advantage)
• Confident, clear and calm on the phone
• Good attention to detail, particularly with personal data, documents and payments
• Handling a high volume of enquiries
• Good written English for emails
• Competent with standard office software and quick to learn new systems

Additional Information:

• Location: Worcester – onsite 5 days a week
• Duration: 8 weeks
• Day rate: £190 a day via an Umbrella company

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