Account Manager

Overview

In this role you will own the Customer’s Solution and manage contracts for key accounts within Swisslog’s Customer Service group. You’ll build trusted partnerships with UK customers, coordinate cross-functional teams, and drive service and project opportunities while operating in a hybrid/remote setup with occasional travel. You’ll help deliver value through Swisslog’s robotic and data-driven automation for intralogistics. This is a customer-facing, impact-focused role at a global robotics company.

Pay / Benefits

• hybrid working options
• travel to UK customers
• Great Team Spirit
• Grow with Us
• Latest Technology
• Learn & Grow

Responsibilities

• Own the customer’s solution and contract development
• Proactively support assigned customers and conduct regular visits
• Identify potential projects and selling opportunities with clients
• Serve as single point of contact for customer needs and coordinate internal departments
• Coordinate support and maintenance contracts and concepts
• Collaborate with internal teams to deliver services on time and aligned with Swisslog objectives

Key requirements

• Excellent face-to-face communicator with success in managing external partners and internal resources
• Self-driven, results-oriented, professional, credible when dealing with senior executives
• Previous management experience and experience in a support or logistics environment
• Several years of sales/account management experience
• Basic technical understanding; engineering background is a plus
• High independence, tenacity, and durability
• Knowledge of supply chain/intralogistics is advantageous but not essential

• strong communication skills
• relationship-building
• customer-focused
• professional and credible
• basic technical understanding
• engineering background (a plus)

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