Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, were on a mission to power real work, with real impact. Were trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and were tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. n Wir suchen eine herausragende Persnlichkeit im Executive / VIP Business Travel Consulting, die unseren Fhrungskrften und High-Value-Kund:innen ein echtes Seven-Star-Serviceerlebnis bietet. In dieser Rolle geht es nicht einfach um Buchungen – Executive Travel ist hochgradig personalisiert, zeitkritisch und basiert auf Vertrauen und Beziehungen. n Du bringst idealerweise Erfahrung aus Hospitality, Premium Travel oder Luxury Customer Service mit und verstehst gleichzeitig, wie Contact-Center-Operations funktionieren: Wenn dein Service-Mindset, Urteilsvermgen und deine Detailgenauigkeit stimmen, bernehmen wir das Training. n Betreuung ber mehrere Kanle (Telefon, Chat, E-Mail) in einem dynamischen Executive-Care-Umfeld n n Premium-Service liefern und gleichzeitig KPIs wie Produktivitt, Handle Time und SLA einhalten n n Aufbau langfristiger Beziehungen durch konstant exzellenten Service n n Nachweisbare Erfahrung im High-Touch Premium Customer Service (Executive Travel, Hospitality, Aviation, Luxury Brands o. .)n Verstndnis fr Contact-Center-Kennzahlen wie Produktivitt, Effizienz und CSAT n n Erfahrung im Umgang mit Senior Stakeholdern, C-Level oder High-Net-Worth-Kund:innen n n Vierwchiges bezahltes Sabbatical nach 5 Jahren n n Relocation-Support fr einen Umzug in einen unserer Hubs Interview Processn Talent Acquisition Interview – 30mins Virtual n Hiring Manager interview – 90 min Virtual or IRL depending on your location n Values interview – 30mins virtual AI at Perk In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond.
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