Client Pensions Administration Team Leader – Education (LGPS)

Overview

In this role you will lead a pension administration team delivering LGPS services within IRIS Managed Services. You’ll partner with the Client Pension Manager to ensure SLAs, quality and client expectations are met while driving workload planning and continuous improvement. You will shape service delivery through coaching, reporting and process enhancements, contributing to IRIS’s growth and reputation for excellent client service. This is an opportunity to influence pension operations at scale and develop your leadership career in a market-leading software group.

Responsibilities

• Lead and develop a team of pension administration professionals
• Manage departmental KPIs, productivity metrics and SLAs
• Plan and allocate workloads for efficient service delivery
• Monitor quality and drive process improvements
• Escalate client concerns and operational issues as the first point of contact
• Produce management reporting and insights on performance
• Support recruitment, onboarding and development
• Ensure accurate and timely LGPS pension processing
• Maintain knowledge of pension legislation and industry developments
• Support LGPS end-of-year activities and client service meetings

Key requirements

• 3-5 years’ pension administration experience (ideally in Education)
• Strong knowledge of pension legislation; LGPS knowledge advantageous
• Experience leading, coaching or mentoring teams
• Excellent communication and stakeholder management
• High accuracy and attention to detail
• Strong organisational and planning capability
• Proficient in Excel, Word and Outlook
• Proactive, solutions-focused problem solving

• leadership and people management
• communication and stakeholder management
• attention to detail
• Excel
• Word
• Outlook

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