Senior Account Manager (Client Services)

• London – 4 days a week in office, 1 day WFH
• Open to level: AM/SAM

We’re looking for a client services professional to become the strategic lead and trusted partner across a portfolio of ambitious, fast-growing brands.

This is a role for someone who thrives at the intersection of client leadership, campaign strategy, and commercial growth – someone who wants to shape work that genuinely drives results, not just manage delivery.

The Role:

You’ll be the person clients rely on most: their strategic advisor, day-to-day partner, and the one ensuring everything we deliver is high quality, effective, and commercially impactful. You’ll own your accounts end-to-end, from strategy through to execution, while playing a key role in new business growth.

What You’ll Be Responsible For:

• Own senior client relationships (Marketing Director / CMO level)
• Lead structured comms: weekly, monthly and quarterly touchpoints
• Proactively manage risk and ensure long-term client satisfaction
• Embed yourself as a true extension of your clients’ teams
• Translate business goals into clear, ambitious marketing strategies
• Bring a strong point of view – challenge, shape and elevate briefs
• Stay close to performance and confidently guide optimisation

Internal Team Leadership

• Write clear, inspiring briefs across creative, media and strategy
• Manage timelines, delivery and quality of output
• Act as the bridge between client ambition and internal execution

Commercial Growth

• Own account revenue and identify organic growth opportunities
• Lead renewal conversations and scope expansion
• Work towards clear retention and growth targets

New Business

• Contribute to pitches, strategy and presentations
• Help shape agency narrative, case studies and credentials

About You:

• 3-5 years’ agency experience
• Strong client leadership skills with strategic credibility
• Commercially aware – you take ownership of account performance
• Confident communicator – comfortable presenting and challenging
• Passion for growth marketing, performance and creative

What’s on Offer:

• Private medical insurance
• Gym & wellness access
• High-spec office with excellent amenities
• Learning budgets, events and masterclasses
• Direct exposure to founders and senior leadership
• Clear progression path with real growth opportunities

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