Hospitality Manager – Laverstock Care Centre, Salisbury- £30,900 per annum
We are seeking a passionate and experienced Hospitality Manager to join our team. You will be responsible for overseeing all aspects of dining, hospitality and housekeeping within our care home. You will have a keen eye for detail, a love for creating memorable experiences, and a genuine passion for improving the lives of our residents through exceptional service.
We pride ourselves on providing an exceptional standard of care in a warm and welcoming environment. Our commitment to excellence extends beyond just health and personal care services; we believe that dining and our customer journey is a key component of the overall experience for our residents. We are dedicated to creating memorable dining experiences that enhance the quality of life for those in our care.
Dining Experience
- Oversee daily dining operations, ensuring high standards of food quality, presentation, and service.
- Ensure dining areas are set up to provide a welcoming and pleasant environment.
- Implement and maintain hygiene and safety standards in all dining areas.
Hospitality Services
- Manage all aspects of hospitality services, including resident events, special occasions, and family visits.
- Train and supervise dining, hospitality and housekeeping staff to deliver exceptional service.
- Foster a culture of warmth, respect, and attentiveness among all staff members.
Resident Engagement
- Build strong relationships with residents and their families to understand and meet their individual preferences and needs.
- Organise and coordinate dining-related activities and events that promote social interaction and enjoyment.
- Address and resolve any concerns or complaints related to dining and hospitality services promptly and professionally.
- Proven experience in hospitality management, preferably within a care home or similar environment.
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- A passion for delivering outstanding service and creating positive experiences.
- Knowledge of dietary requirements and nutrition in a care home setting is desirable.
- Ability to work flexible hours, including some weekends and holidays.
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