Head of Operations – Specialist Customer Support (Hybrid)

Nationwide is seeking an experienced Head of Operations for Specialist Customer Support Services, overseeing multiple UK sites. You will set the strategic direction, drive improvements in customer journeys, and ensure robust governance across the function.

You will lead end-to-end operational performance, capacity planning, budgets, risks, and regulatory obligations while fostering an inclusive, high-performance culture that emphasises fair customer outcomes.

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