Logistics Coordinator

Logistics Coordinator

Location: Stoke-On-TrentSalary: Up to £35,000 DOEHours: Monday to Friday, flexible working hours – 8:00am/8:30am -4:00pm/4:30pm

About the Role

We are currently recruiting for an experienced Logistics Coordinator to join a busy and established operation based in Stoke-on-Trent

Key Responsibilities

Order Processing & Customer Service

• Accurately input and process customer orders using internal systems
• Ensure orders are processed within agreed timescales
• Liaise with customers regarding order status, deliveries and queries
• Support the management of key customer accounts, including EDI accounts
• Assist with resolving customer service issues and delivery queries
• Communicate effectively with Production, Planning, Warehouse, Technical, Finance and Sales teams

Logistics & Transport Coordination

• Arrange deliveries and collections with suppliers and external transport providers
• Coordinate bookings with external cold storage providers
• Arrange transport bookings with approved hauliers
• Monitor daily transport schedules and ensure all relevant documentation is completed
• Support drivers and customers with delivery and transport-related queries
• Assist with resolving delivery delays, shortages and collection issues
• Maintain accurate records of supplier delivery schedules and stock movements

Warehouse & Distribution Support

• Produce and maintain accurate loading manifests for Goods In and Dispatch teams
• Ensure all relevant paperwork and documentation is completed accurately
• Support the smooth movement of goods between suppliers, warehouse and customers
• Maintain accurate records of stock movements and delivery information

Reporting & Administration

• Produce regular reports and KPI information for senior management
• Maintain accurate databases, records and documentation
• Handle and manipulate large volumes of data accurately
• Use Microsoft Excel to produce reports and analyse information
• Support the wider logistics and supply chain team with general administration

About You

• Previous administration experience within a manufacturing, logistics, supply chain or distribution environment
• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• Strong communication skills and the ability to work across multiple departments
• Excellent working knowledge of Microsoft Excel and Microsoft Office
• Experience manipulating large volumes of data
• Strong Excel skills, including formulas and pivot tables
• The ability to prioritise workload and work effectively to deadlines
• A proactive and professional approach
• The ability to work both independently and as part of a wider team

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