Senior Mental Health Care Home Manager

Chris the King Residential Care Homes is currently looking for a experienced Mental Health Registered Care Home Manager who will be based at our Care Home in Sanderstead, CR2.

Principal Responsibilities:

The Registered Care Home Manager will be responsible for the effective day-to-day management and operation of the home, ensuring that high standards of care, safety, regulatory compliance and service delivery are maintained.

Key responsibilities include:

• Managing the day-to-day running of the care home and acting as the person in charge in accordance with the organisation’s policies, procedures and regulatory requirements.
• Providing prospective residents and their representatives with relevant information about the service and arranging visits to hospitals, supported accommodation, hostels and private residences where appropriate.
• Arranging and assessing trial visits and pre-admission assessments.
• Assessing whether the home can safely and appropriately meet the needs of prospective residents and liaising with commissioners, local authorities, residents and their families regarding placement fees.
• Ensuring residents and, where appropriate, their representatives understand the role of the Registered Manager and the services available.
• Investigating complaints, taking appropriate corrective action, maintaining records and escalating matters to the appropriate senior management personnel and the Care Quality Commission (CQC), where required.
• Liaising and cooperating fully with CQC inspectors and other authorised professionals during inspections and assessments.
• Ensuring that regulatory requirements, organisational policies and quality standards are consistently implemented.

Service User Care and Support:

The Registered Care Home Manager will ensure that residents receive person-centred care and support that promotes dignity, independence, choice, safety and quality of life.

Responsibilities include:

• Ensuring residents’ emotional, spiritual, physical, medical, psychological and social needs are assessed and appropriately met.
• Promoting residents’ rights, independence, dignity and involvement in decisions affecting their daily lives and lifestyles.
• Ensuring comprehensive assessments are completed in collaboration with residents, relevant healthcare professionals, social workers, families and representatives, where appropriate.
• Developing, implementing and regularly reviewing individual care plans and risk assessments to reflect residents’ assessed needs and preferences.
• Promoting meaningful relationships and supporting residents to participate in community activities and maintain relationships with family and friends.
• Ensuring appropriate healthcare arrangements are in place, including liaison with GPs, community nurses and other healthcare professionals.
• Ensuring prescribed medication is ordered, stored, administered where appropriate, recorded and monitored in accordance with relevant legislation, professional guidance and organisational policies.
• Ensuring residents’ nutritional and dietary needs are met and that appropriate standards of food preparation, hygiene, cleanliness and domestic management are maintained.
• Ensuring residents receive appropriate personal care and support, including end-of-life care where the service is suitably equipped and staffed to provide it.
• Monitoring the quality of care delivered and taking prompt action where concerns, safeguarding issues or changes in residents’ needs are identified.
• Ensuring safeguarding procedures are followed and concerns are reported to the relevant authorities in accordance with statutory requirements.

Staffing and Human Resources:

The Registered Care Home Manager will support the recruitment, development, supervision and effective deployment of staff to ensure the delivery of safe, effective and person-centred care.

Responsibilities include:

• Assisting the directors and senior management team with the recruitment, selection, appointment and deployment of staff.
• Ensuring appropriate staffing levels, skill mix and cover arrangements are maintained to meet residents’ needs.
• Preparing and managing staff rotas, taking account of residents’ assessed needs, staff availability and budgetary requirements.
• Promoting effective communication within the staff team and arranging regular staff meetings.
• Ensuring new employees receive appropriate induction, training and competency assessments before undertaking duties independently.
• Arranging regular staff supervision, appraisals and performance reviews.
• Identifying training needs and ensuring staff complete mandatory and role-specific training.
• Promoting professional conduct, accountability, teamwork and a positive working culture.
• Ensuring employment policies, procedures and applicable employment legislation are followed.
• Managing staff performance, conduct and disciplinary matters in accordance with company policies.
• Maintaining accurate personnel, training, supervision and competency records.
• Promoting equality, diversity, inclusion and respect throughout the service.

Premises, Health and Safety:

The Registered Care Home Manager will ensure that the premises provide a safe, secure, clean and suitable environment for residents, staff and visitors.

Responsibilities include:

• Monitoring the condition of the premises and reporting defects or malfunctions involving heating, lighting, utilities, equipment and emergency systems.
• Ensuring appropriate security arrangements are maintained.
• Ensuring fire safety procedures are implemented, fire safety equipment is maintained and required checks and drills are completed and recorded.
• Identifying, reporting and escalating health and safety risks and ensuring appropriate remedial action is taken.
• Ensuring compliance with applicable requirements relating to environmental health, infection prevention and control, building safety, planning and workplace health and safety.
• Maintaining appropriate records of inspections, maintenance, servicing, risk assessments and safety checks.
• Ensuring infection prevention and control procedures are implemented and monitored.
• Ensuring staff follow safe working practices and receive appropriate guidance on health and safety.
• Ensuring incidents, accidents, hazards and near misses are recorded, investigated and reported where required.
• Liaising with maintenance contractors, external agencies and senior management to ensure the home remains safe, suitable and well maintained.

Financial Management and Administration:

The Registered Care Home Manager will contribute to the effective financial management and administration of the home, working within the authority delegated by the directors and senior management team.

Responsibilities include:

• Monitoring and controlling day-to-day expenditure within agreed budgetary limits.
• Assisting with the preparation of budgets, financial forecasts and monthly cash-flow reports as required.
• Maintaining accurate administrative, financial and operational records.
• Monitoring occupancy levels, vacancies, admissions and discharges and supporting the effective management of the home’s resources.
• Ensuring purchasing, stock control and ordering procedures are followed.
• Supporting the directors with financial planning and identifying opportunities to improve operational efficiency.
• Ensuring residents are supported, wherever possible, to manage their own money and financial affairs.
• Ensuring that where residents require assistance with their finances, appropriate safeguards, authorisations and transparent financial records are maintained.
• Ensuring residents’ money and possessions are protected against misuse, loss or financial abuse.
• Maintaining confidentiality and ensuring records are stored and managed in accordance with data protection requirements.

Quality Assurance, Compliance and Continuous Improvement:

The Registered Care Home Manager will take responsibility for monitoring the quality and effectiveness of the service and ensuring that areas requiring improvement are identified and addressed.

Responsibilities include:

• Ensuring the home operates in accordance with applicable legislation, CQC regulations, the organisation’s policies and procedures, and relevant quality standards.
• Participating in audits, inspections, reviews and quality assurance activities.
• Maintaining accurate and up-to-date care records, policies, procedures, risk assessments and compliance documentation.
• Developing and implementing action plans following audits, inspections, complaints, incidents and other identified concerns.
• Monitoring progress against improvement plans and reporting outcomes to senior management.
• Ensuring statutory notifications and other required reports are submitted to the relevant authorities within the required timescales.
• Promoting a culture of openness, learning, accountability and continuous improvement.
• Ensuring lessons learned from incidents, complaints and safeguarding concerns are communicated to staff and incorporated into service improvements.
• Liaising with commissioners, social workers, healthcare professionals, residents and their representatives to support effective service delivery.
• Providing management reports and updates to the directors on the home’s performance, risks, staffing, occupancy and quality of care.

Staff Development and Professional Education:

The Registered Care Home Manager is expected to maintain and develop their professional competence and support the continuous development of the staff team.

Responsibilities include:

• Participating in relevant training, professional development, update courses, audits and research.
• Keeping up to date with changes in legislation, CQC requirements, care standards and good practice.
• Ensuring learning from training, inspections, audits and professional guidance is implemented within the home.
• Supporting staff to develop their skills, knowledge and competencies.
• Promoting reflective practice, professional accountability and evidence-based approaches to care.
• Maintaining the qualifications, knowledge and competence required for the role.

General Duties:

• Undertaking other reasonable duties consistent with the responsibilities and seniority of the position.
• Maintaining confidentiality regarding residents, staff, company operations and business information.
• Acting professionally and in the best interests of residents and CTK Residential Care Homes Ltd.
• Promoting the organisation’s values, policies and commitment to delivering safe, effective, compassionate and person-centred care.
• Working collaboratively with colleagues across the organisation’s three residential care homes to support consistency, quality and service development.

Job Types:

• Full-time, Permanent.

Salary:

• £28,000.00 to £64,500.00/year.

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