Company: La Fosse
Location: Birmingham
Job Description:
La Fosse is partnering with a global assurance organisation to recruit a Service Desk Manager to lead and develop their worldwide IT Service Desk function from Birmingham.
You will oversee day‑to‑day operations, manage Team Leads and Analysts, act as a major incident escalation point, drive continual service improvement, and monitor KPIs and SLAs, working closely with ITSM, Infrastructure and Cyber Security teams in a hybrid 2–3 day on‑site pattern.
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Posted: October 25th, 2026