- You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management
- Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors
- Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)
- Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts
- Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships
- Understand client business objectives, needs and challenges to provide tailored solutions and support
- Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services
- Develop and execute strategic account plans to achieve client objectives and drive business growth
- Identify opportunities for upselling and cross selling additional products and services to existing clients
- Monitor and analyse account performance providing regular reports on progress challenges and opportunities
- Conduct regular reviews with clients to ensure their needs are being met and to address any concerns
- Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
- Ensure contracts are up to date and accurately reflect the terms agreed upon with clients
- Adress and resolve any client issues or complaints quickly and effectively
- Proactively identify potential problems and implement solutions to prevent them
- Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
- Have a great understanding of the advertising, loyalty, performance marketing and digital media space
- Provide support with key tasks such as management of customer queries or forecasting for the wider team
- Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients
Great business sense and the ability to work to budgetsStrong desire and ability to move up within a sales organizationProficiency with CRM softwareTight organisational and time management skillsEnergy and passion for the digital marketing spaceSociable and trustworthyProven creative problem-solving approach and strong analytical skillsSolid understanding of the advertising, loyalty, performance marketing / digital media spaceGreat team playerStrong communication skills via phone and emailA motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunitiesAccount management experience, with a history of exceeding lead targetsExcellent written and spoken EnglishA convincing and influential communicator. Bright, quick thinking and self-confident
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