Head of Customer Experience & Service Delivery

Commsworld is seeking a Head of Customer Experience to own the end-to-end customer journey from order through go-live, in-life service and fault resolution. You will unite Order Management, Customer Service, the Customer Management Office and Service Management under one leader, with a single set of customer measures and a data-driven approach to service improvement.

This senior role reports to the COO leadership team and will shape the function from the start, driving alignment across delivery,

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