Hotel General Manager

General Manager – The White Horse Hotel, Romsey

Lead a historic coaching inn. Inspire an exceptional team. Create unforgettable experiences.

Are you a passionate hospitality leader ready to take the reins of a truly special hotel?

The White Horse Hotel in Romsey, Hampshire, is a remarkable 15th-century coaching inn rich in history, character and charm. With individually designed bedrooms, a beautiful Tudor Lounge, a welcoming brasserie and distinctive period interiors, this is an opportunity to lead a unique hotel where heritage meets modern hospitality.

We’re looking for an ambitious and people-focused General Manager to bring our hotel to life, inspire our team and deliver exceptional experiences for every guest.

What You’ll Be Doing

• Lead, motivate and develop a team that delivers outstanding hospitality.




• Drive revenue, profitability and commercial performance across the hotel.




• Maintain exceptional standards across bedrooms, food and beverage, housekeeping and events.




• Oversee and develop the hotel’s events business, ensuring exceptional delivery of weddings, functions and special occasions.




• Create memorable guest experiences that encourage repeat visits and glowing reviews.




• Build strong relationships within the local community and make the most of Romsey’s thriving market-town location.




• Take ownership of recruitment, training, budgets, costs and day-to-day operations.




• Celebrate the hotel’s unique heritage while ensuring it continues to thrive for modern guests.

What We’re Looking For

• Proven experience in a General Manager or senior hospitality leadership role.




• Essential: Proven experience managing and delivering events, including functions, weddings and special occasions.




• A natural leader who inspires, supports and develops their team.




• Strong commercial awareness and a track record of delivering results.




• A passion for outstanding food, drink and guest experiences.




• A hands‑on approach, excellent communication skills and attention to detail.




• Someone who understands that great hospitality starts with great people.

What’s in it for you?

• Work‑life balance: A genuine commitment to flexibility and working together to support a healthy work‑life balance.




• Weekly tips: 100% of gratuities distributed to our teams every week through our TipJar tronc scheme.




• Generous bonuses: Monthly, quarterly and annual bonus opportunities.




• Health and wellbeing: Private healthcare, life insurance and an annual Health & Wellbeing grant.




• More time off: 33 days’ holiday.




• Exclusive discounts: Up to 50% off food across our hotels and 50% off accommodation.




• Something special: Take advantage of our annual stay for just £1 offer.




• Career development: Access to our award‑winning career development programmes.




• Personal support: Employee Assistance Programme and ongoing wellbeing support.

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