Assistant Secretarial Services Manager – Multiple Opportunities
Location: Central London
Working Pattern: Hybrid – minimum 50% office attendance
Hours: 9:30am–5:30pm, with flexibility as required
Salary: Competitive, dependent on experience
About the Role
Owen Reed is recruiting experienced Assistant Secretarial Services Managers on behalf of a leading international law firm based in Central London.
These opportunities are ideal for established secretarial team leaders and managers looking to take the next step in their careers within a dynamic, professional legal environment.
You will oversee the day-to-day management of secretarial teams, ensuring partners and fee earners receive an efficient, consistent and high-quality support service. You will also work closely with senior stakeholders to drive operational improvements, develop team capabilities and maintain excellent service standards.
Key Responsibilities
- Lead, manage and develop a team of Legal PAs, Secretaries and administrative support professionals.
- Oversee daily workflow, resource allocation and workload distribution.
- Manage performance reviews, probation assessments, absence management and team development.
- Coordinate recruitment, onboarding, training and mentoring initiatives.
- Build strong working relationships with partners, fee earners and business services teams.
- Identify opportunities to improve processes, streamline workflows and enhance operational efficiency.
- Support senior practice group leadership with organisational and operational activities.
- Promote collaboration, consistency and best practice across the wider secretarial function.
About You
- Minimum three years’ experience in a supervisory or management role within a professional services environment.
- Previous experience within a law firm is highly desirable.
- Proven ability to lead, motivate and develop high-performing support teams.
- Strong understanding of legal secretarial operations, workflow management and resource planning.
- Excellent communication, organisational and stakeholder management skills.
- Confidence handling performance matters and resolving operational challenges.
- A proactive, solutions-focused approach with the ability to drive continuous improvement.
- Strong Microsoft Office skills and confidence using modern workplace technologies.
What’s on Offer?
- The opportunity to join a prestigious international law firm.
- A competitive salary and comprehensive benefits package.
- Hybrid working arrangements.
- A supportive working environment with opportunities for professional development.
- A highly visible management role with genuine scope to influence team performance and operational delivery.
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