Essential Experience RequiredTo be considered for this role, you must have previous experience in at least two of the following:Insurance industry rolesCall centre or contact centre environmentsOffice-based customer serviceWorking from home in a telephone-based customer service roleUnfortunately, we are unable to consider applicants without experience in two or more of the above areas.About Sterling InsuranceSterling Insurance, part of one of the UK’s largest specialist motor insurance groups, is recruiting Customer Service Agents to join our expanding team.If you’re looking for a role that offers flexibility, full training and the opportunity to work from home, we’d love to hear from you.Award-Winning Flexible WorkingAt Sterling Insurance, we understand that achieving the right work-life balance is important.You can choose to work fully remotely from home or from our Bishops Stortford office, depending on what works best for you.After completing training, you can choose to work either 30 or 35 hours per week, with the flexibility to manage your own hours and enjoy a smarter way of working.Whether you prefer the convenience of home working or the buzz of an office environment, Sterling Insurance gives you the freedom to work in a way that suits you.
This is a telephone-based customer service role dealing primarily with incoming customer enquiries.As a Customer Service Agent, you will provide a complete customer care service, helping customers with a wide range of insurance-related queries and ensuring they receive a professional, friendly and efficient experience every time they contact us.A key part of the role is understanding our customers’ needs, identifying suitable solutions and delivering excellent service while handling a variety of enquiries relating to their insurance policies.Key ResponsibilitiesHandling inbound customer calls professionally and efficientlySupporting customers with policy and insurance-related enquiriesAssisting customers with policy changes and general account updatesEducating customers on the options available to them before finalising a cancellation requestBuilding rapport and understanding customer circumstancesProviding excellent customer service and resolving customer concernsIdentifying suitable solutions to meet customer needsUpdating and maintaining accurate customer recordsMaintaining high levels of quality and customer serviceWe’re looking for people with excellent communication skills, a positive attitude and a genuine passion for helping customers.
https://www.sterling-insurance.co.uk/recruitment/
Training & SupportWe believe in setting our people up for success, which is why you’ll receive:A comprehensive 16-week paid training programmeMonday to Friday, 9:00am to 4:00pm (30-minute break at 1:00pm)Ongoing coaching and developmentContinuous support from experienced Team Leaders and TrainersAll equipment supplied for remote workingSalary & BenefitsStarting salary of £23,500 – £25,000Monthly bonus of up to £250 once fully trainedPaid overtime opportunities available5 weeks’ annual leave plus Bank HolidaysCompany pension schemeEmployee discountsFull training and ongoing support
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