Complaints Investigator – Night Shift

Complaints Investigator (Night Shift)

Location: Witney, Oxfordshire (OX29 0YL)

Shift Pattern: 4 on, 4 off – 7:00 PM to 7:00 AM

Pay Rate: £17.19 per hour

Contract: Temporary

About the Role

Are you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We’re hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney.

Key Responsibilities

• Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards.
• Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues.
• Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability.
• Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives.
• New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product introductions.

What We’re Looking For

• IT Proficiency: Comfortable using Excel, Word, and internal systems for documentation and analysis.
• Detail-Oriented: Strong focus on accuracy and process compliance.
• Analytical Thinking: Able to identify trends, draw insights, and support data-driven decision-making.
• Excellent Communication: Able to clearly document findings and collaborate with global colleagues.

Desirable (Not Essential)

• Exposure to lab practices, root cause analysis, or regulated environments.
• Familiarity with complaint handling in healthcare, pharma, or diagnostics.

What We Offer

• Full training provided – no prior experience required!
• Work that matters – support the delivery of safe and effective medical devices.
• Career progression opportunities in a growing and supportive team.
• Clean, modern facilities with on-site perks including free parking and subsidised canteen.

Additional Requirements

• Eligibility to live and work in the UK.
• Ability to provide a 5-year referencing history (employment or alternative activity).

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