Senior Airfreight Customer Experience & Accounts Lead

CEVA Logistics in Hounslow seeks an experienced Customer Service Manager to lead and develop the Airfreight Customer Service team across Aerospace, Retail and General Cargo sectors. You will oversee global account management from booking through delivery, build strong relationships with airline customers, and drive exceptional service and continuous improvement.

This role focuses on customer experience, performance, and retention in a busy airfreight environment, with opportunities to influence

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