Customer Analyst
London (Hybrid, 3 days per week in office) | £50,000 | 12-Month Fixed-Term Contract
This is an excellent opportunity for a Customer Analyst to join a growing organisation and play a key role in shaping customer and commercial decision‑making. You’ll work across customer, retail, and financial data, delivering insights that directly influence strategy, performance, and customer experience.
The Company
They are a customer-focused business that places data at the centre of decision‑making. With an established presence and a strong focus on growth, they are continuing to invest in analytics capabilities to better understand customer behaviour and commercial performance. You will join a collaborative environment where data is valued and insights have genuine impact across the organisation.
The Role
As a Customer Analyst, you will turn complex customer and commercial data into clear, actionable insights.
Key responsibilities include:
- Producing analysis and recommendations to support key commercial and customer‑focused decisions.
- Building and maintaining KPI dashboards and reporting using data visualisation tools.
- Analysing customer behaviour, purchasing trends, retention metrics, and customer satisfaction.
- Delivering regular customer insight reporting on product performance, purchasing patterns, and seasonal trends.
- Supporting store and channel performance analysis to identify growth opportunities.
- Defining customer segments and measuring the effectiveness of customer engagement campaigns.
- Conducting A/B test analysis and campaign performance reporting.
- Partnering with stakeholders across Customer Experience, Retail, Finance, and Analytics teams to drive data‑led decision making.
- Supporting forecasting, performance measurement, and commercial modelling initiatives.
Your Skills & Experience
- Strong commercial experience in a Customer Analyst, Customer Insights Analyst, CRM Analyst, or similar analytics role.
- Experience working with large customer, retail, e‑commerce, or transactional datasets.
- Strong SQL capability.
- Experience using data visualisation tools such as Power BI, Tableau, or Looker.
- Ability to communicate insights effectively to both technical and non‑technical stakeholders.
- Experience with customer segmentation, customer lifecycle analysis, campaign measurement, and reporting.
- Exposure to Snowflake or similar cloud‑based data platforms is beneficial.
- A curious and proactive approach to problem‑solving.
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