Company: Pontoon
Location: City of Edinburgh
Job Description:
Pontoon is seeking a hands-on Service Designer to join a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems in Edinburgh. The role combines design delivery with practical change management across multi-stakeholder teams.
You will map journeys, identify pain points and translate user needs into actionable service and system improvements, supporting CRM and platform changes while enabling training and adoption.
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Posted: October 22nd, 2026