Medical Receptionist

Job summary: The Medical Receptionist plays a vital role in ensuring the smooth and efficient running of the GP practice. In addition to traditional reception duties, this role involves basic triage of patient enquiries to ensure they are directed appropriately based on clinical urgency and service need. The post-holder will act as the first point of contact for patients, providing a professional, compassionate, and efficient service both in person and on the telephone If you have experience working in an office environment, are super orgnaised and driven we would love to hear from you!

Duties and responsibilities

• Welcome patients and visitors .
• Answer incoming calls, manage appointment bookings, and respond to queries.
• Maintain and update patient records accurately using clinical systems (e.g., SystmOne) Triage and Care Navigation Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111).
• Welcome patients and visitors in a polite and professional manner.
• Maintain patient confidentiality at all times.
• Handle incoming and outgoing post, emails, and administrative correspondence.
• Use agreed protocols and clinical templates to gather key information from patients to determine the nature and urgency of their request.
• Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111) Escalate any concerns or red flag symptoms to the duty clinician or senior staff.
• Support appointment management to prioritise urgent care needs while ensuring access for routine issues.
• Maintain up-to-date knowledge of available services and referral pathways to support care navigation.

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