Client Relationship Manager [German Speaker] (m/f/d)

Travelzoo is hiring a Client Relationship Manager (Member Services Associate). This position is based in either our London or Manchester office and reports directly to the Head of Customer Service.

• Skilled in escalating service issue resolution: lead investigations, negotiate client solutions, and design systemic fixes to prevent recurrence
• Confident to partner with Sales and Production teams to resolve operational issues related to travel offers, including deal structure, disclosure accuracy, fulfillment, and communications
• Driven to manage and resolve client billing disputes, payment reconciliations, and invoicing discrepancies
• Keen to lead and administer the quality assurance programme across front line and escalations service teams, setting quality standards and driving performance accountability
• Able to conduct structured performance audits of service team operations to verify policy and process compliance; identify gaps and implement action plans
• Eager to produce regular member and client insights reports and contact centre performance reviews; translate data into actionable recommendations that enhance the member journey and agent effectiveness
• Motivated to evaluate and champion new agent tools, workflow automation, and client portal enhancements that improve the user experience and operational efficiency

You are ideally…

• A degree educated professional with 3–5+ years of progressive experience in customer service, client success, account management, or service operations
• Experienced in serving as the primary contact for client relationship management
• Able to translate customer service content and communications for German-speaking members, including templates, correspondence, and support materials
• Highly organized, possess strong analytical and problem-solving skills
• A confident communicator who can exercise independent judgment and decision-making
• Fluent in German (written & oral) – please note this is a must-have requirement for the position
• Proficient in Microsoft Excel and Power BI

What’s in it for you…

• Broaden your horizon by working with a global team and potentially in a different country
• Experience one of our travel deals first-hand each year, with additional vacation days and a travel budget – we call it the Travelzoo Experience
• We recognize your achievements with our employee awards
• Enjoy working like an entrepreneur? Our flat hierarchies will provide you with this opportunity
• We offer competitive compensation and benefit packages

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