New Era Technology is seeking personnel to support a rigorous onboarding process and to drive SLA/KPI attainment. The role involves incident/change processing in Service Now and Jira, documentation in Confluence, and cross-country collaboration.
The position includes a 3×8 shift pattern with on-call duties and a strong emphasis on security and high-quality customer service. Candidates will work with Cisco/Aruba/F5 networks and related technologies in a heavy aircraft manufacturing context,
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