Complaint Case Manager – Financial Services (Flexible)

Nucleus Financial Group in the UK is hiring a Case Manager to investigate, resolve, and respond to customer complaints in line with FCA DISP rules and internal procedures. You will identify root causes, offer appropriate redress, and work with multiple teams to drive service improvement.

The role demands strong communication, meticulous investigation, and the ability to manage a caseload to meet deadlines, while upholding regulatory commitments and customer-focused outcomes.

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