Senior Helpdesk Manager — Hybrid & Operations Leader

Coleman James is seeking an experienced Senior Helpdesk Manager to oversee the day-to-day operations of a busy facilities maintenance helpdesk. The role involves coordinating reactive and planned maintenance, allocating engineer workloads, and ensuring timely, quality completion of client work orders.

The position offers hybrid working (1 day per week from home) and a senior management trajectory reporting directly to the CEO, with a focus on improving service delivery and client satisfaction.

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