NHS 111 Health Advisor (Call Handler)
Company: DHU Healthcare
Location: Chesterfield
Contract: Full-Time / Part-Time
DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!
About us:
DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.
We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million.
A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!*
Job summary:
We are looking for professional, resilient individuals who want to make a difference!
Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.
This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals.
If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you!
Person Specification:
- Previous experience within Customer Service
- Possess excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude at all times
- Be motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail
Additional Info:
- We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week.
- We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors.
About us:
At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!
Benefits Package:
- NHS pension scheme
- NHS continuous service recognition (for holiday and sickness entitlements)
- Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
- Opportunities for on-going professional development
- Smart Casual Work Attire
- Free tea and coffee
- Free parking!
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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