About the Company
The enterprise architecture tool thattransforms with youAvolution builds ABACUS, the enterprise architecture platformused by large organizations to understand, plan and governchange across their business and technology.
Our customers include global enterprises and public sectororganizations using ABACUS for enterprise architecture,application portfolio management, transformation planning and, increasingly, AI governance. We have teams across the UK, US and Australia.
About the Role
Strategic, commercial and highly visibleOur customers use Avolution to support major transformation,architecture and governance initiatives. One customer might be strengthening their EA operating model, another improvinggovernance across a major transformation program, and another exploring AI governance or application portfolio optimization.
You’ll build relationships from day-to-day users through to executives, and you’ll be comfortable moving between detailed architecture use cases and broader conversations about value, risk and future investment. The role combines strategic account management, commercial ownership and hands‑on execution.
You don’t need to be an enterprise architecture expert when you join. What matters more is that you’re curious,commercially sharp and quick to get to grips with complex customers and use cases.
We’re looking for someone who is collaborative, coachable and low ego, who enjoys sharing ideas with theteam and is comfortable in an environment where products,processes and priorities continue to evolve.
Responsibilities
- Own a portfolio of 30–45 enterprise customers ($1.5–2.5MARR), with responsibility for retention, renewals and expansion.
- Build success plans tied to each customer’s businesspriorities and measurable outcomes.
- Map accounts and build multi-threaded relationshipsacross customer organisations, including senior andexecutive stakeholders.
- Translate complex technical use cases into clear businessvalue.
- Identify risk early and put clear plans in place to address it.
- Proactively identify and develop expansion opportunities.
- Own renewals and growth opportunities through tonegotiation and signature.
- Maintain accurate forecasts, clear next steps and strongSalesforce discipline.
- Work closely with Consulting, Product, Support and Salesto deliver strong customer outcomes.
- Spend meaningful time with customers in person.
- Support enterprise procurement processes, including tenders, RFIs, RFPs and single-source justifications.
About You
Essential
- 5+ years’ experience managing your own book of clients inCustomer Success, Account Management or a similarrole.
- Experience owning both retention and growth, with a personal commercial target you’ve consistently hit orexceeded.
- Experience managing complex enterprise customers withmultiple stakeholders, including executives.
- Strong discovery skills and the ability to connect customergoals to measurable business outcomes.
- Strong negotiation skills and commercial judgement.
- Excellent organisation, forecasting and portfoliomanagement.
- Excellent written and verbal communication.
- The ability to learn complex products and use cases quickly.
What will make you stand out
- Experience in complex B2B SaaS or enterprisesoftware.
- A background in enterprise architecture,transformation, governance or adjacent technologyareas.
- A track record of building expansion pipeline withinan existing customer base.
- Experience working alongside professional servicesor consulting teams.
- Strong Salesforce and forecasting discipline.
- Evidence of leadership beyond your own accounts,such as mentoring colleagues, improvingprocesses or leading team initiatives.
How we work
We’re a collaborative team that values ownership, sharing ideasand doing a great job for customers.Although this is a remote role, we want our CSMs close to theircustomers. We encourage regular in-person meetings and travelacross AMER so you can understand customer environmentsfirst-hand and build strong, trusted relationships.
We’re still shaping how we work as a global team, so there’s plenty of room to contribute ideas and make an impact beyond your own portfolio.
Career Development
As the team grows, high performers will have the opportunity totake on broader responsibility, including mentoring, leadinginitiatives and, over time, moving into people leadership.
Benefits
- 25 days annual leave + bank holidays
- 1 day of birthday leave per year
- Private Medical Insurance which includes gym membership discounts and many other rewards
- Dental, Vision and Hearing insurance cover
- Cycle to Work scheme
- Pension Scheme
- Hybrid working from our central London office
- Opportunity to grow within a fast-scaling global software company
All applicants must have the right to work in the UK.
Avolution is an equal opportunities employer.
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