Global Customer Support Lead – 24/7 Ops & AI

Heidi is seeking a Customer Support Manager to own the customer experience from post-booking to home. You will lead around 25 people across four teams, including a UK function and a remote follow-the-sun setup for six months of the year, and oversee disruption response for mountain-related issues.

This hands-on leadership role is office-based in central Bristol, with occasional weekend and bank holiday work during the season.

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