Account Manager

A leading UK organisation within the Learning & Development sector is looking for a Client Relationship Manager to manage and grow an established portfolio of customer accounts.

The Role

You’ll take ownership of a varied client base where approximately 60% of accounts are active and 40% are dormant, with a strong focus on relationship management, re-engagement, and identifying opportunities to expand learning and training solutions.

Key Responsibilities

• Manage and develop an existing portfolio of Learning & Development clients
• Re-engage dormant accounts and identify new revenue opportunities
• Build strong relationships with key stakeholders and decision-makers
• Conduct client meetings to understand organisational learning needs
• Propose relevant training and development solutions
• Prepare quotes and proposals aligned to client requirements
• Maintain accurate pipeline and account data using CRM systems
• Collaborate with internal delivery and operational teams
• Deliver consistently high levels of customer service

About You

• Experience in B2B account management, client relationship management, or consultative sales
• Comfortable managing both active and dormant accounts
• Strong communication and stakeholder management skills

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