Service Desk Ops Leader – ITIL-Driven 24/7 Support

DXC Technology is seeking a Service Desk Ops Manager in London, onsite 5 days per week. You will lead and manage the ITSM Service Desk operation, ensuring high-quality IT support aligned with ITIL practices and SLA compliance.

You will drive customer experience improvements, supervise teams, manage budgets, and coordinate with vendors while maintaining security and GDPR compliance. The role reports to senior leadership and involves performance reviews.

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