Remote Dynamics 365 Contact Centre Architect

TXP is seeking a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement programmes. You will shape target-state architectures across Dynamics 365 Customer Engagement and CCaaS platforms, aligning business objectives with technology delivery.

You will own end-to-end solution architecture for large-scale contact centre transformations, defining integration patterns and operating models while collaborating

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