Senior Service Delivery Manager – 24/7 Alarm Centre Ops

Mitie Group plc. is seeking a Service Delivery Manager to lead a team of Managers and Operators within a 24/7 ARC. You will drive performance, monitor KPIs and ensure compliance with BS5979; you will guide continuous improvements and client-focused reporting.

You will partner with clients and internal teams to deliver against SLAs, manage budgets, and develop succession plans for resilience. The role emphasizes data-driven decisions, strong communication and proactive service improvements.

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