London Onsite IT Support Specialist – 1st/2nd Line

Penguin Random House UK in London is seeking a Technology Support Analyst on a 6-month fixed-term contract. The role is on-site 5 days per week and reports to the Technology Support Team Leader, focusing on first-line and deskside support, incident management, and customer service excellence.

You will rotate across functions such as walk-up support, deskside, and asset management, using ITIL-aligned processes and documenting resolutions for stakeholders.

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