Job overview
An exciting opportunity has arisen for a highly motivated and experienced administrator to join the Single Point of Access service in Oxfordshire.
The Single Point of Access is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy and other community services for people over the ages of 18 and living in Oxfordshire.
SPA team is made up of experienced administrators and clinicians who work closely together. When you start, you’ll have line manager and peer support as well as training and other resources to support you do your work effectively.
SPA is spread over two bases, Banbury, and Abingdon, operating 8am-8pm, 365 day a year on a shift pattern basis. Shift patterns are 08:00-16:00, 10:30-18:30 and 12:00-20:00.
Main duties of the job
The main duties of the role are to manage and coordinate the day to day administration work load and answer the health care professional phone line.
You will work as part of a close-knit team to ensure the patients receive the best possible service. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
Ideally you will be able to work from either sites to cover two other team members in the same role.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:“Outstanding care delivered by an outstanding team”
Our values are:“Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
Please see the job description attached to this advert for a full overview of the role responsibilities.
Person specification
Knowledge and Experience
Essential criteria
- Previous experience in an administrative role.
- Ability to minute meetings.
- Organisational skills/managing diary systems and tracking information.
- Experience of managing information on a database
- experience of using computer programs including Excel, Word, and Outlook.
Desirable criteria
- Working knowledge of Electronic Patient Record system.
- Experience in office management and supervisory/management role for staff.
- Experience of arranging and conducting interviews and of inducting new staff.
- An understanding of information governance.
- Data analysis and interpretation skills. Knowledge of project management or information analysis.
Personal Qualities
Essential criteria
- Excellent and calm telephone manner.
- Patient focused approach.
- Understanding of the need for confidentiality
Desirable criteria
- Calm under pressure
Qualifications-Academic/Skills/Professional
Essential criteria
- GCSEs or equivalent.
- Excellent verbal and written English skills.
- Excellent attention to detail
Desirable criteria
- Higher Education qualification (i.e., ‘A’ Level/NVQ III standard) or equivalent.
- IT Skills to RSA3/NVQ Level 3, or equivalent experience.
Documents to Download
Job Description and Person Spec (PDF, 110.5KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Matt Cadby
Title: Operational Manager
Email: matt.cadby@oxfordhealth.nhs.uk
Telephone: 07770 331073
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