Cluster Facilities Manager

ROLE: Cluster Facilities ManagerLOCATION: Jersey – Broad Street & St Brelade | Guernsey – St Peter Port, Smith Street & St Sampson Branch

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Facilities Co-Ordinator to support the strategic and operational management of hard and soft facilities services across multiple branch locations, ensuring safe, compliant, efficient and high-quality service delivery.

Role Responsibilities:

• Lead and oversee the delivery of hard FM services, including Mechanical & Electrical systems, HVAC, power, lighting, fire systems, lifts, building fabric and cooling tower management.
• Manage soft FM service delivery, including cleaning, waste management and internal and external planting maintenance.
• Provide day-to-day leadership to facilities teams, suppliers and specialist contractors, driving a high-performance and safety-focused culture.
• Ensure full compliance with statutory, regulatory and health and safety requirements, including fire safety, water hygiene, electrical safety and wider H&S legislation.
• Build strong working relationships with internal stakeholders, occupiers and senior leadership, acting as the key point of contact for facilities operations.
• Monitor service performance against FM contracts, SLAs and KPIs, supporting cost control, service excellence and continuous improvement.

Required Qualifications:

• Significant experience within Facilities Management, with responsibility for both hard and soft services.
• Technical background with strong knowledge of building services, compliance requirements and facilities operations.
• Proven operational leadership experience within a complex, multi-site or multi-location environment.
• Strong understanding of FM contracts, SLAs, KPIs, supplier management and outsourced service provider performance.
• IOSH qualification or equivalent health and safety knowledge.
• Excellent problem-solving, decision-making, communication and stakeholder engagement skills.
• Strong financial awareness with experience managing budgets, costs and service performance.

What’s in it for you?

• The opportunity to play a key role in delivering high-quality facilities services across important Mitie client locations.
• A varied, customer-facing role combining technical knowledge, operational leadership and stakeholder management.
• The chance to work within a business that values safety, service excellence, continuous improvement and career development.

There’s a place for you at Mitie, join us today!

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