Director, Customer Experience & Success

Trade Mastermind Ltd in the United Kingdom is seeking a Director of Customer Experience & Success to lead our client-facing teams, design journeys, and drive retention and growth. Based in Peterborough, this full-time permanent role combines strategic leadership with hands-on delivery.

You will own the end-to-end customer lifecycle, champion a premium service culture, and partner with product, sales, and operations to scale the business.

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