We are seeking a professional and customer-focused Patient Care Administrator to join our Patient Care Team. This is a key role supporting patients throughout their journey, from initial enquiry through to treatment and aftercare, ensuring an exceptional patient experience at every stage.
Key Responsibilities
- Act as a first point of contact for patients via phone, email and in person.
- Manage appointments, enquiries and patient communications.
- Provide information on treatments, consultants, fees and payment options.
- Maintain accurate patient records and ensure confidentiality.
- Support clinic administration and reception activities as required.
- Work closely with consultants and clinical teams to support patient pathways.
- Contribute to a positive patient experience and high standards of customer service.
Essential Criteria
- Minimum of 5 GCSEs (or equivalent), including English and Mathematics.
- Previous administration, customer service or patient-facing experience.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- Ability to work independently and as part of a team.
Desirable Criteria
- Experience in a healthcare or clinical setting.
- Experience using appointment booking or patient management systems.
- Knowledge of Private Medical Insurance processes.
Benefits
- 37.5 hours per week, Monday to Friday, 9.00am-5.30pm, with occasional Saturdays 9:00am-1:00pm
- Competitive salary.
- Biannual bonus scheme.
- 31 days annual leave, increasing with service.
- Additional birthday leave.
- Private healthcare.
- Pension contribution.
- Perks Card and social events.
- Ongoing learning and development opportunities.
Why Join Us?
Join a supportive team in a modern healthcare environment where you’ll play an important role in delivering outstanding patient care and helping patients achieve life-changing outcomes.
Please note applicants must have the right to work in the UK. We are unable to provide visa sponsorship for this role.
Skills:Customer Service Patient Care Administration
Benefits:Private Healthcare Bi-annual bonus Birthday leave Career Development
WHJS1_NI
…