We are looking for a People Services Officer to join our People Services Team. This Band 4 role combines first-line advice with administrative support, helping us deliver a high-quality service to managers and colleagues across the Trust. Reporting to the Lead for Employee Relations & Policy, you will support our workforce objectives and help keep our people processes running smoothly. As a first point of contact for the team, you will provide clear information and advice on people policies, procedures and terms and conditions, referring more complex queries to a People Services Advisor. You will use tact, discretion and compassion when dealing with sensitive matters and build effective relationships with managers, colleagues, trade union representatives and partner teams.Your varied responsibilities will include maintaining workforce systems and case trackers, managing shared mailboxes, preparing and reviewing reports, and highlighting matters that need further action. You will also support employee relations meetings, and hearings, take minutes, help co-ordinate training and job evaluation panels, and assist with information requests and policy development. You will also have a small caseload of casework from yourself.,
- Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries.
- Support employee relations cases, meetings and hearings, including administration and minute-taking.
- Carry a small caseload of casework from yourself.
- Maintain workforce records, monitor reports and flag concerns.
- Coordinate training, job evaluation panels and information requests.
- Manage shared mailboxes and confidential records, and support service improvements. Sponsorship – We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.
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