Operational Support Officer – Adult Social Care

Are you an experienced Adult Social Care Administrator with strong safeguarding knowledge and excellent minute-taking skills? We are recruiting an Operational Support Officer to provide accurate, confidential and responsive administrative support within a busy frontline adult social care service in Enfield.

What You’ll Do

• Process adult social care and safeguarding referrals accurately and promptly.
• Maintain and correct confidential case-management data.
• Prepare appointment letters, electronic referral forms and related documentation.
• Provide reception cover and respond professionally to telephone enquiries.
• Support professional and practitioner meetings.
• Take complex minutes and produce clear drafts within five working days.
• Deliver excellent customer service to residents, professionals and colleagues.

Essential Experience

• Previous experience processing adult social care referrals.
• Strong knowledge of Safeguarding Adults procedures.
• Experience working in an adult social care setting.
• Confident minute-taking skills, including complex multi-agency or practitioner meetings.
• High-level administrative, keyboard and word-processing skills.
• Ability to manage sensitive information with accuracy and confidentiality.
• Basic knowledge of legislation relevant to health and social care services.

Compliance Requirements

• Five years of satisfactory references.
• DBS check and BPSS verification record.

We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates

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