Customer Support Consultant – Financial Wellbeing (Hybrid)

Principality is hiring a Customer Support Consultant to manage sensitive conversations with customers in financial difficulty. You will assess circumstances, implement fair forbearance options, and coordinate with internal teams to ensure compliant outcomes.

Experience in arrears, collections or debt guidance is desirable. Strong empathy, communication skills, and ability to work to KPIs are required. Flexible hybrid working and inclusive culture offered.

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