Customer Service & Sales Support Specialist

Customer Service & Sales Support Specialist

Due to internal promotion and company growth, our client is looking for a proactive, customer-focused individual to join their team.

This is a varied role combining customer service, order processing and sales support with a focus on identifying opportunities to grow sales across their product portfolio.

• £25,000 to £27,000 (DOE)
• Based in Leatherhead
• 9am – 5:30pm (4pm finish on Friday)

Benefits:

• 25 days holiday plus bank holidays
• Car parking
• Life Insurance after probationary period
• Healthcare after 3 years’ service
• Pension scheme
• Opportunities for career progression

Job Description:

Customer Service

• Handle incoming calls, emails and customer enquiries, providing a professional, friendly and responsive service.
• Process customer orders accurately and efficiently, ensuring information is recorded correctly within the relevant systems.
• Manage and prioritise emails across individual and shared inboxes, ensuring enquiries are dealt with promptly.
• Maintain accurate customer records and ensure all relevant information is captured from calls, emails and other communications.
• Prioritise workload effectively, ensuring deadlines are met and customer requirements are handled efficiently.
• Undertake ad hoc projects and additional tasks as required, demonstrating flexibility and a willingness to support wider business objectives.

Sales Support & Lead Follow-Up

• Proactively identify opportunities to upsell and cross-sell products and services across their portfolio when dealing with customer enquiries and processing orders.
• Follow up on leads generated through marketing campaigns, engaging with prospective and existing customers to understand their requirements and identify potential sales opportunities.
• Work closely with Business Development Managers, sharing leads, customer insights and opportunities to support sales conversion.
• Recognise customer needs and confidently recommend relevant products or services where appropriate.

Person Specification:

• Previous experience in a customer service role
• A friendly, articulate and professional manner, with confidence communicating over the telephone.
• Excellent written and verbal communication skills.
• A positive, proactive and motivated approach, with a genuine commitment to delivering excellent customer service.
• Strong organisational skills, excellent attention to detail and the ability to manage competing priorities.
• Good working knowledge of Microsoft Office, particularly Word and Excel.
• A flexible, hands-on approach and the willingness to get involved in a variety of tasks and projects.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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