Customer Services – Weekend Only

Location: Wellingborough, Northamptonshire

Contract Type: 3-Month Fixed-Term Contract (with possible extension)

Pay Rate: £13.50 per hour

Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM – 4:00 PM

About the Role

In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.

Key Responsibilities

• Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
• Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
• Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
• Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.

What You’ll Need

• The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
• The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
• The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
• The Flexibility: Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM – 4:00 PM).

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