Customer Service Agent

Customer Service Agent

Pay rate: £13.45 – £20.18

Contract Type: Full Time

Location: Bury St Edmunds

Start Date: ASAP

We are looking for Customer Service Agent to start immediately for our client based in Bury St Edmunds.

The successful Customer Service Agent will receive:

• £13.45/h basic




• £20.18/h overtime (after 7.5hrs per day)




• Guaranteed 37.5hrs per week




• Subsidised onsite canteen




• Free car parking




• 28 days holiday prorated on PAYE




• Referral Bonus – Introduce a friend to us and you receive a bonus!

What to expect as a Customer Service Agent:

Working Monday to Friday from 8:30am, you will be part of a busy customer service operation for a well-established fuel provider.

Your day-to-day responsibilities will include:

• Handling a high volume of customer calls




• Responding to customer enquiries in a polite and professional manner




• Providing accurate information and resolving queries wherever possible




• Updating customer information and records using computer systems




• Ensuring customers receive a positive and efficient service




• Working closely with colleagues to manage busy periods and maintain excellent service levels

As a Customer Service Agent you must:

• Previous experience in a call enter environment




• Computer literacy




• Polite & professional able to handle high volume of customer calls.

This position is commutable from Stowmarket, Thetford, Newmarket, Ipswich and Bury St Edmunds.

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