Senior Onsite IT Support Engineer

Job Role:-Senior Onsite IT Support Engineer

Job Location:- UK

Experience:- 3-6 Years

• Provide onsite IMAC support for desktops, laptops, mobile devices, peripherals, and RF equipment.
• Configure, diagnose, and troubleshoot Windows, macOS, and mobile devices.
• Deliver VIP/executive IT support and handle urgent escalations.
• Maintain AV systems, conference rooms, and VoIP technologies.
• Perform device imaging, inventory tagging, shipment coordination, and IT asset lifecycle management.
• Manage employee onboarding/offboarding, including account provisioning and deprovisioning.
• Administer user access through Active Directory, Microsoft Entra ID, and HRMS platforms.
• Track incidents, document resolutions, and meet SLAs using ServiceNow.
• Support patching, software deployment, and endpoint security compliance.

Job Role:-Senior Onsite IT Support Engineer

Job Location:- UK

Experience:- 3-6 Years

Roles & Responsibilities:-

• Provide onsite IMAC support for desktops, laptops, mobile devices, peripherals, and RF equipment.
• Configure, diagnose, and troubleshoot Windows, macOS, and mobile devices.
• Deliver VIP/executive IT support and handle urgent escalations.
• Maintain AV systems, conference rooms, and VoIP technologies.
• Perform device imaging, inventory tagging, shipment coordination, and IT asset lifecycle management.
• Manage employee onboarding/offboarding, including account provisioning and deprovisioning.
• Administer user access through Active Directory, Microsoft Entra ID, and HRMS platforms.
• Track incidents, document resolutions, and meet SLAs using ServiceNow.
• Support patching, software deployment, and endpoint security compliance.

Skills & Requirements:_

• 3-6 years of hands-on onsite IT support or end-user computing experience.
• Strong knowledge of Windows, macOS, iOS, and Android.
• Networking fundamentals, including Cisco/Meraki, AV systems, and VoIP.
• Experience with ServiceNow, ProxyPro, Microsoft Entra ID, and Ivanti MDM.
• Knowledge of IT asset management and ITIL practices.
• Excellent troubleshooting, communication, customer service, and documentation skills.
• VIP/executive support experience preferred.
• CompTIA A+, MCP, ITIL Foundation, or equivalent certifications preferred.

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